TripOrbis Terms And Conditions
Acceptance of Terms and Conditions
These Terms of Service are intended to make you (the user) and tour guides / business partners / partners aware of your legal rights and responsibilities with respect to your access to and use of the TripOrbis website and any related mobile or software applications. When You access the Site and/or use our Services, You hereby represent and warrant you have read and understood the Terms of Use and the Privacy Policy, and agree to be bound by all parts of the Terms of Use.
Scope of TripOrbis Services
TripOrbis is the Site, which is an online platform which allows and tour guides / business partners / partners to upload and publish their tours/services, and you to search and book tours/services, post reviews and process payments.
You may search for tours/services and guides using a variety of filters. Once you decide on a specific tour/service, you may connect and conclude contracts directly with the and tour guide / business partner / partner and through the site.
Our site and its functionalities can change. Therefore, we may modify and/or delete any functionality on the site and/or introduce new ones from time to time.
Booking
The Site lists many tours/services uploaded by different tour guides / business partners / partners, each Tour containing a description of the characteristics and items included, such as description and itinerary (Tour Terms). You may contact with the tour guide / business partner / partner with any inquiry about a certain tour/service or to request a customized tour/service. All Tours are invitations to You to make an offer to a tour guide / business partner / partner. Once the tour guide / business partner / partner accepts and confirms your booking request, there is a binding contract between You and the tour guide / business partner / partner. The tour guides / business partners / partners are free to accept or reject your booking requests.
You shall review the Tour Terms before making a booking request to a tour guide / business partner / partner. Once your booking request is accepted by the tour guide / business partner / partner, You will be bound by the Tour Terms.
You understand and agree that due to the ongoing disruptions related to the Covid-19 pandemic the Tours itineraries may be subject to changes that are out of the control of the tour guide / business partner / partner.
Payment
All the tour guides / business partners / partners set up their own tour/service prices for their services. The tour guides / business partners / partners may change the tour/service prices without prior notice until a booking has been made.
You will ensure that any and all payments to the tour guides / business partners / partners are processed through the Site, or such other means as TripOrbis may determine.
You will make payment of bookings by credit card or other form of payment available through the Site. We do not store credit card information. TripOrbis uses a third party service to process your payment information for all transactions made through TripOrbis. You authorize TripOrbis and its payment service partners to process your payments. These payment processing services are governed by the terms and conditions of those third party services and will apply to the payments You make through their system.
Each tour/service is displayed in its default currency. You may choose to pay for a tour/service in other currencies available on the Site. You may select another currency when you search for tours or make a booking request. Once you book a tour/service, the tour/service price is fixed in such currency with certain rates, even if exchange rates fluctuate between the time you book and the time you take your tour/service. The exchange rates that the Site uses to convert tour prices are set based on currency information services companies. your bank or credit card company may apply different commissions and charges when selecting a currency other than your local currency.
Tour guides / business partners / partners join the system by purchasing from the packages determined by TripOrbis. TripOrbis provides consultancy service to tour guides / business partners / partners. TripOrbis promises to offer to tour guides / business partners / partners the services included in the packages. The contents of purchased packages can be changed by TripOrbis without notice.
If tour guides / business partners / partners receive their payments directly from the customers that they served, they accept that there may be price changes in certain rates due to fluctuations in exchange rates. Tour guides / business partners / partners are responsible for receiving their own payment for the services they provide, they cannot hold TripOrbis responsible for the payments. TripOrbis users are committed to paying when they make a reservation.
In the packages with commission, the fee up to the commission rate specified in the package will be charged by TripOrbis as an advance payment. In the packages with commission, the fee equal to the commission rate is left to TripOrbis, tour guides / business partners / partners have the right to request only the remaining fee after the commission.
Refunds
Any cancellation made by the user is approved by TripOrbis in certain conditions.
In some cases, the Tour Guide may cancel a tour due to weather or other circumstance. Tour guides / business partners / partners are obliged to provide the same service to the user in case do not provide the service as they promised or cancel. The fee amounting to the commission rate in the packages with commission is not refunded to the user by TripOrbis under any circumstances.
Tour guides / business partners / partners cannot claim back payments for the products / services purchased from TripOrbis 14 days after the making of payment.
Although the tour guides / business partners / partners has shown all the necessary care, if there are situations that prevent the start or continuation of the trip; to reach the required number of passengers enrollment and / or due to adverse weather conditions, road block, strike, terror, fog, possibility of war, unpredictable technical issues and all these and similar force majeure reasons may cancel a trip or defer. In this case, the consumer has no right to compensation.
Additional costs may incur during travel. Tour guides / business partners / partners are obliged to inform the users in advance or during the trip.
TripOrbis is not responsible for any incidental expenses You may have incurred in reliance on the tour or travel services booked on the site.
Reviews
You may have access to post tour guides’ / business partners’ / partners’ ratings and reviews (“Reviews”) and the tour guides / business partners / partners may respond to such Reviews. Other users of the Site will access your Reviews.
You will not upload, publish, and/or send any Review that: (i) is fraudulent, false, or misleading; (ii) is defamatory, obscene, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any tour guides / business partners / partners and/or user; (iv) promotes illegal or harmful activities, or (v) includes contact details.
We reserve the right to remove or modify, without prior notice, any Reviews alleged to infringe any intellectual property rights, or that violate these Terms and Conditions, and/or unpublish any Tours containing such Reviews.
Reviews reflect the opinions of the users of the Site and do not reflect the opinion of TripOrbis. TripOrbis shall have no liability for Reviews or for any claims resulting from such Reviews.
Independent Contractor Relationship
You understand, acknowledge and agree that all the tour guides / business partners / partners are independent contractors and not employees of Triporbis, and that the tour guides / business partners / partners act exclusively on their behalf and for their own benefit.
All tours/services are uploaded and published by the tour guides / business partners / partners without any prior control and/or verification from TripOrbis.
Tour guides / business partners / partners, and not TripOrbis, are responsible for determining, understanding and complying with all laws, rules and regulations that apply to their activity and to the Tours provided to You (the user).
Acceptance of Risk
You acknowledge that all travel involves an element of risk and that some tours offered on the Site may be adventurous in nature and may involve a significant amount of personal risk. You hereby assume all such risks. You, your estate, your family, heirs and assigns hereby release TripOrbis and the tour guides / business partners / partners from all claims and causes of action whatsoever arising from any injury, death or other damages, both pecuniary and non-pecuniary.
Amendments to the Terms
TripOrbis may modify these Terms and Conditions from time to time in its sole discretion. If we make changes to these Terms and Conditions, we will post the updated Terms and Conditions on the Site. If You continue accessing the Site and using the Services, then You are deemed to have accepted the amended Terms and Conditions. If You do not agree to the amended Terms and Conditions, You will terminate these Terms and Conditions before the date they become effective, and will stop accessing the Site and using our Services.